Refund policy

Returns & Refunds

Because most of what we make is personalized and created just for you, the bulk of our items are made to order and can't be returned. We want to be upfront about that before you buy, not after. Please double-check your spelling, colors, and selections at checkout, since we print exactly what you order.

That said, we stand behind our work. If something is wrong, we'll make it right. Here's how it all works.

Personalized and made-to-order items

Custom and personalized products (anything spelled, named, or made to your specifications) are final sale and cannot be returned or exchanged, simply because we can't resell a piece made uniquely for you. Please review your order carefully before completing checkout.

Damages, defects, and mistakes on our end

Please inspect your order as soon as it arrives. If your item is defective, damaged, or not what you ordered, contact us within 7 days at hello@daffling.com with your order number and a photo, and we'll replace it or make it right. Mistakes on our end are always our responsibility, never yours.

Non-personalized items

For any standard, non-personalized products we may offer, you have 30 days after delivery to request a return. To be eligible, the item must be unused, in its original condition and packaging, with proof of purchase. To start a return, contact us at hello@daffling.com. Items sent back without first requesting a return can't be accepted. If your return is approved, we'll send instructions and a shipping label, and refund your original payment method within 10 business days of receiving the item.

Exchanges

The fastest way to get what you want is to request a return on the eligible item, and once it's accepted, place a new order for the replacement.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you may have the right to cancel or return non-personalized merchandise within 14 days without giving a reason, provided it's returned unused, in original condition and packaging, with proof of purchase. Note that custom and personalized goods are generally exempt from this right, as permitted under EU consumer law.

Refunds

Once we receive and inspect an eligible return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days. Banks and card companies can take additional time to post it. If more than 15 business days have passed since approval and you haven't seen your refund, contact us at hello@daffling.com.

Questions about your specific item? Reach us anytime at hello@daffling.com.